Meta wants to replace its human workers with AI to examine confidentiality and societal risks
- Meta plans to replace its human employees with AI to examine the confidentiality and societal risks of the platformAccording to internal documents examined by NPR. Up to 90% of all the evaluations previously carried out by people may be automated. Other companies such as Klarna, Salesforce and Duolingo have played with the idea of losing staff members as IA becomes a Goliath company.
CEOs are categorical that AI will work alongside humans, not inaugurating Armageddon work. But technology already takes care of many tasks of people to some of the largest Fortune 500 companies.
It has been revealed that Meta plans to replace its human employees with an AI to examine the confidentiality and societal risks of the platform. According to internal documents of the company obtained by NPRThe algorithm could automate up to 90% of all risk assessments previously carried out by people. This means that the essential updates of META's safety features, programming and content sharing capacities will be mainly optimized by AI.
This expresses problems for Meta humans who have done the job from the start. And they are not the only employees to face the harsh realities of a commercial world focused on AI; Klarna, Salesforce and Duolingo have all played with the idea of eliminating roles by taking advantage of their companies with technology.
“As the risks evolve and our program mature, we improve our processes to better identify risks, rationalize decision-making and improve people's experience,” said a spokesperson for Meta Fortune in a declaration. The company has not confirmed or refused the details of NPRReports.
“We take advantage of technology to add consistency and predictability to low -risk decisions and rely on human expertise for rigorous assessments and the surveillance of new or complex questions. Our commitment is to provide innovative products for people while fulfilling regulatory obligations. ”
AI intervenes at meta to assess confidentiality and societal risks
From the start, humans carried out almost all examinations of Meta's confidentiality and integrity. But algorithms could soon be responsible for managing incredibly sensitive problems.
The $ 1.46 -dollar technology company said Fortune That it is always based on “human expertise for rigorous evaluations and the surveillance of new or complex questions” and that AI will only take “low -risk decisions”. But internal documents purchased by NPR Show that technology should assess cases such as IA security, the risk for young people, violent content and the propagation of lies, which have historically been carried out by Meta employees. These human risk assessors needed others to send updates to send updates – now, the AI will do its own assessments on dangers.
Zvika Krieger, director of responsible innovation in Meta from 2020 2022, said NPR That these human work tasks could obtain an elevator of a certain optimization. But there is a line that companies should not cross with AI that does people's work – it is simply not better after a certain point.
“If you push it too far, inevitably the quality of the exam and the results will suffer,” said Krieger.
Humans are replaced by AI between companies
Klarna and her CEO Sebastian Siemiatkowski do not hesitate to see the promise of AI on humans at work. The financial services company has stopped hiring at the end of 2023, allowing natural attrition to take its course, reducing its 4,500 employees to 3,500 in 2024. The company said it saved $ 10 million per year using AI for marketing needs, to reduce the internal lawyer time and optimize its communication roles. Her chatbot even does the work of 700 customer service agents – case resolution nine minutes faster than humans.
“Listen, many jobs will be threatened. And what are the jobs that people like the least? They are lawyers, CEOs and bankers, and I am both CEO and banker ”, Siemiatkowski said Bloomberg. “So I said:” Replacement of our jobs first. “”
Advanced technology also reduces jobs in another way; Earlier this year, $ 258 billion Giant Salesforce announced that it would reduce 1,000 roles while it is trying to hire more IA sales agents. And at the end of April, the CEO of Duolingo, Luis von Ahn, said that the linguistic learning application would be “A-first”. This meant to eliminate contract work that could be managed by AI, and only grant new hires when the teams prove that they cannot use algorithms for work. The Managing Director fell off his statement shortly after.
“To be clear: I do not see AI as replacing what our employees do (we actually continue to hire at the same speed as before)”, von Ahn written Linkedin. “I don't know exactly what will happen with AI, but I know that it will basically change our way of working, and we have to get ahead.”
This story was initially presented on Fortune.com
